Terms of Service — Haulers

1. Agreement to Terms

By registering as a Hauler on the 5Junk platform ("Platform"), operated by 5Junk.com ("Company," "we," "us"), you ("Hauler," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not register or use the Platform.

These Terms constitute a legally binding agreement between you and the Company. We reserve the right to modify these Terms at any time. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

2. Platform Overview

5Junk operates as a lead marketplace that connects independent junk haulers with customers seeking junk removal services. The Platform sells leads — verified customer requests that include contact details, job information, and location data — to Haulers who then independently service those customers.

5Junk is a lead provider, not an employer. You are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and 5Junk.

3. Hauler Eligibility & Account

To register as a Hauler, you must:

• Be at least 18 years of age.
• Be legally authorized to provide junk removal services in your service area.
• Maintain all required local, state, and federal licenses, permits, and insurance.
• Provide accurate company information, contact details, and service area.
• Maintain a valid email address for communications and lead delivery.

You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.

4. Wallet System & Lead Pricing

Wallet: Haulers must maintain a funded wallet balance to purchase leads. Funds are added via the Platform and are non-refundable except as described in Section 7 (Dispute Resolution).

Lead Pricing: Each lead is priced dynamically based on factors including but not limited to:

• Junk type and estimated load size.
• Customer location and local market demand.
• Urgency of the request and time of submission.
• Lead quality score (based on detail completeness and photo quality).

Exclusive Leads: You may purchase a lead exclusively at 2.5× the standard price. When purchased exclusively, no other Hauler will have access to that lead.

All lead purchases are final. Once a lead is purchased and the customer's contact information is revealed, the transaction is complete, subject only to the dispute process in Section 7.

5. Tier System

Haulers are assigned to one of three tiers based on performance metrics:

• Premium: Rating ≥ 4.5 and ≥ 10 purchases — immediate lead access.
• Standard: Rating ≥ 3.5 and ≥ 3 purchases — leads released after a 2-hour delay.
• Basic: All new haulers — leads released after a 6-hour delay.

Tier assignment is recalculated automatically. 5Junk reserves the right to modify tier thresholds and benefits at any time.

6. Auto-Buy

The Auto-Buy feature allows you to configure automatic lead purchases based on criteria you define (junk type, ZIP codes, maximum price, daily limit). When enabled:

• Leads matching your criteria will be purchased automatically from your wallet balance.
• You are responsible for maintaining sufficient wallet funds.
• Auto-Buy purchases are subject to the same refund and dispute policies as manual purchases.
• You may disable Auto-Buy at any time from your settings.

7. Dispute Resolution & Refunds

If you believe a purchased lead is invalid, you may file a dispute through the Platform. Valid dispute reasons include:

• Wrong Number / Disconnected: Contact information is invalid or unreachable.
• Duplicate Lead: You were sold the same lead twice.
• Fake / Spam: The lead contains fabricated or intentionally misleading information.
• Outside Service Area: The lead's location is outside the ZIP codes listed in your profile.

Disputes are evaluated using an automated resolution system. Certain disputes (e.g., "wrong number") may be auto-approved with an immediate wallet refund. Others (e.g., "customer changed mind") may be auto-rejected. Remaining disputes are reviewed manually by our team.

Dispute Window: Disputes must be filed within 72 hours of lead purchase. Disputes filed after this window are not eligible for review. 5Junk's decision on all disputes is final.

8. Lead Quality & Expectations

While 5Junk employs fraud detection, lead scoring, and quality controls, we do not guarantee that:

• Every lead will result in a booked job or revenue.
• Every customer will answer the phone or respond to contact attempts.
• Customer-provided information is 100% accurate.
• The job scope will match the lead description exactly.

Leads are opportunities, not guaranteed jobs. Conversion depends on your responsiveness, professionalism, and pricing.

9. Prohibited Conduct

As a Hauler, you agree not to:

• Resell, share, or redistribute lead data to any third party.
• Contact leads for purposes other than providing junk removal services.
• Harass, threaten, or engage in abusive behavior toward Customers.
• Manipulate the tier, rating, or dispute system.
• Create multiple accounts to gain unfair access to leads.
• Use bots, scrapers, or automated tools to interact with the Platform (other than the Auto-Buy feature provided by the Platform).
• Violate any local, state, or federal laws while using the Platform.

10. Data Usage & Lead Confidentiality

Lead data (customer name, phone, email, address, job details) is provided solely for the purpose of contacting the customer about junk removal services. You agree to:

• Treat all lead data as confidential.
• Not sell, rent, or share lead data with third parties.
• Not use lead data for marketing, solicitation, or any purpose beyond servicing the specific lead.
• Comply with all applicable data privacy and telemarketing regulations (including TCPA, CAN-SPAM, and CCPA/CPRA).

11. Disclaimer of Warranties

THE PLATFORM AND ALL LEADS ARE PROVIDED "AS IS" AND "AS AVAILABLE." 5JUNK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, QUALITY, OR COMPLETENESS OF ANY LEAD, OR THE RELIABILITY, TIMELINESS, OR AVAILABILITY OF THE PLATFORM.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 5JUNK'S TOTAL LIABILITY TO ANY HAULER FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF LEAD PURCHASES MADE BY THE HAULER IN THE 30 DAYS PRECEDING THE CLAIM.

IN NO EVENT SHALL 5JUNK BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

13. Indemnification

You agree to indemnify and hold harmless 5Junk, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) your interaction with any Customer; (d) the services you provide to Customers; or (e) your violation of any applicable law or regulation.

14. Account Suspension & Termination

We may suspend or terminate your Hauler account at any time, with or without notice, for reasons including but not limited to:

• Violation of these Terms.
• Excessive or fraudulent dispute claims.
• Customer complaints about your conduct.
• Failure to maintain required licenses or insurance.
• Any behavior that harms the Platform or its reputation.

Upon termination, remaining wallet balance may be refunded at 5Junk's discretion, minus any outstanding obligations.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any disputes arising from or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in California. You agree to waive any right to a jury trial or participation in a class action.

16. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

17. Contact

If you have questions about these Terms, contact us at: